Last Updated: August 7, 2025

At Eve Educational & Developmental Psychology (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://evepowerpsychology.com.au, or engage with our services, including psychological consultations, supervision services, and related activities. This policy complies with applicable Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, and postal address when you contact us, book an appointment, or engage in our services.

• Health Information: Information provided during psychological consultations or supervision sessions, such as medical history, mental health details, or other sensitive information relevant to your care or professional supervision.

• Billing Information: Payment details, such as credit card information or Medicare details, for processing payments for services.

• Supervision Records: Notes and records related to professional supervision services for registrars, interns, or registered psychologists.

Non-Personal Information

• Website Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and time spent on the site, collected via cookies or similar technologies.

• Analytics Data: Aggregated, anonymized data used to improve our website and services.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you complete forms on our website, schedule appointments, participate in consultations, or communicate with us via email, phone, or in-person.

• Automatically: Through cookies and similar technologies when you visit our website. You can manage cookie preferences through your browser settings.

• From Third Parties: With your consent, we may receive information from referring professionals (e.g., GPs, other psychologists) or third-party platforms used for booking or payment processing.

3. How We Use Your Information

We use your information to:

• Provide psychological services, including assessments, therapy, and supervision.

• Process payments and manage billing, including Medicare or insurance claims.

• Communicate with you about appointments, services, or inquiries.

• Improve our website and services through analytics and user feedback.

• Comply with legal and professional obligations, such as record-keeping requirements under the Psychology Board of Australia and the Australian Health Practitioner Regulation Agency (AHPRA).

• Provide supervision services for registrars, interns, or registered psychologists.

4. Disclosure of Your Information

We do not sell or share your personal information for commercial purposes. We may disclose your information in the following circumstances:

• With Your Consent: To other health professionals or supervisors involved in your care or professional development.

• Service Providers: To trusted third parties who assist us with website hosting, payment processing, or appointment scheduling, all of whom are bound by confidentiality agreements.

• Legal Obligations: When required by law, such as in response to a court order, or to comply with professional standards set by AHPRA.

• Emergency Situations: To protect your safety or the safety of others, such as in cases of imminent risk.

5. Storage and Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include:

• Secure storage of physical and electronic records.

• Use of encryption for sensitive data transmission.

• Access controls to limit who can view your information.

• Regular security audits of our systems.

Health records are retained for a minimum of 7 years (or until age 25 for clients under 18 at the time of service), as required by Australian law.

6. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

• Access and request corrections to your personal information.

• Request restrictions on how your information is used or disclosed.

• Withdraw consent for certain uses of your information, where applicable.

• Lodge a complaint if you believe your privacy has been breached.

To exercise these rights, please contact us at [insert contact email or phone number]. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, such as remembering your preferences or analyzing site traffic. You can disable cookies through your browser settings, but this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites, such as booking platforms or professional organizations. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

9. International Data Transfers

Your information is stored and processed in Australia. If data is transferred internationally (e.g., through cloud-based services), we ensure compliance with Australian privacy laws and use providers with equivalent privacy protections.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your information, please contact us at:

Eve Educational & Developmental Psychology
Email: info@evepowerpsychology.com.au
Phone: 0412 319 812
Address: 1A Vera St, Frankston VIC 3199

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.